GENERAL CONDITIONS OF PROVISION OF SERVICES

Definitions and Scope of Application

The general terms and conditions of service, hereinafter referred to as "the general terms and conditions," apply to all orders placed with Trot-e-Fun, whose registered office is located at Anseremme, Rue de la Tassenière 67, 5500, and registered with the Crossroads Bank for Enterprises under number BE0740868182, hereinafter referred to as "the service provider."

These general terms and conditions form the contract binding the service provider and the client. The service provider and the client are hereinafter collectively referred to as "the parties."

The "client" refers to any natural or legal person who orders services from the service provider.

The "consumer" is the client, a natural person, who acts for purposes that do not fall within the scope of their commercial, industrial, artisanal, or liberal activity.

These general terms and conditions are the only ones applicable. In any case, they exclude the general or specific terms and conditions of the client unless expressly accepted in writing by the service provider.

The general terms and conditions are freely accessible at any time on the service provider's website: www.trot-e-fun.com. By placing an order, the client declares that they have read these general terms and conditions and confirm their acceptance of the rights and obligations contained therein.

The service provider reserves the right to modify these general terms and conditions at any time and without prior notice, provided these modifications are displayed on its website. These modifications will apply to all future service orders.

Offer and Order

To place an order, the client selects the service(s) they wish to purchase on the service provider's website, enters the requested information, and verifies the accuracy of the order.

The service provider then sends the client a summary of their order, detailing the services ordered, their price, these general terms and conditions (or a link to them), and the order execution date.

The service provider reserves the right to suspend, cancel, or refuse a client's order, particularly if the information provided by the client is clearly incorrect or incomplete or if there is an outstanding payment issue related to a previous order.

If the client cancels their order after its acceptance by the service provider, for any reason other than force majeure, the service provider will retain 30% of the order price as compensation for damages.

Pricing

The service prices are indicated in euros, all taxes included.

For services requested beyond a 30 km radius from the company's headquarters, an additional charge of €1.21 per kilometer (VAT included) will be applied.

Any increase in VAT (Value Added Tax) or any new tax imposed between the time of order and its execution will be automatically charged to the client.

Deadlines

Unless otherwise agreed in writing by the service provider, the deadlines mentioned in specific conditions are not binding. The service provider can only be held liable for delays if they are significant and due to gross negligence.

The client cannot use execution deadlines as grounds to terminate the contract, claim damages, or make any other demands unless expressly agreed upon in writing.

If the delay exceeds 30 business days, the client must send a formal notice via registered mail to the service provider, who will then have 50% of the prescribed time to complete the service.

Right of Withdrawal

Under Article VI.47 of the Economic Law Code, consumers who order services remotely have 14 calendar days from the order date to notify the service provider that they wish to cancel the purchase, without penalties or the need to provide a reason.

For services, this 14-day period starts on the contract conclusion date, i.e., when the consumer receives the order confirmation (by email or other means).

If the deadline falls on a Saturday, Sunday, or public holiday, it is extended to the next business day.

The consumer can notify their decision to withdraw by using the withdrawal form available on the service provider's website, the form attached to the order confirmation, or via an unequivocal written statement.

The service provider will refund the full amount paid within 14 days from receiving the withdrawal notification.

If the consumer explicitly agrees to the service being performed before the 14-day withdrawal period expires, they acknowledge that they lose their right of withdrawal once execution begins, as stated in Article 53 of Book VI of the Economic Law Code.

Likewise, the right of withdrawal does not apply to customized services specifically tailored to the consumer's request.

Order Cancellation

If the client is not eligible for the right of withdrawal but wishes to cancel their order, they must inform the service provider, who will provide instructions on how to proceed.

Any deposit paid will not be refunded. If no deposit was made, the service provider may claim 30% of the service price as a cancellation fee.

Order Execution

Execution deadlines provided by the service provider are for informational purposes only and are not binding. Any delay cannot justify compensation, termination of the contract, or suspension of the client’s obligations.

The order will only be executed once full payment is received. Ownership and risk transfer occur when the order is fully paid, meaning the client assumes all risks related to service execution.

Intellectual Property

All logos, designs, trademarks, models, slogans, graphic charters, and other content accessible via the service provider's website or catalog are protected under intellectual property law.

Unless expressly agreed otherwise, the client may not modify, reproduce, rent, sell, distribute, or create derivative works from these materials.

Unless otherwise specified, the agreed price does not include any intellectual property rights transfer.

Guarantees

Service Guarantee

The service provider guarantees that services will be performed with due diligence and in accordance with the initial request. If an anomaly is detected, the service provider will correct it free of charge, provided that the issue is duly reported.

The guarantee excludes issues caused by unauthorized modifications, improper handling, misuse, or interventions by the client or third parties.

The service provider guarantees that intellectual property rights related to the delivered services are original and free from third-party claims.

Liability

The client acknowledges that the service provider is only bound by an obligation of means, meaning they are only liable in cases of gross negligence or fraud.

If the client proves gross negligence, the service provider’s liability is limited to the direct material damage caused and cannot exceed 75% of the amount paid (excluding taxes).

The service provider is not liable for indirect damages such as loss of revenue, increased costs, loss of customers, etc.

The service provider is also not responsible for incorrect data provided by the client or orders placed fraudulently by third parties.

If the client chooses specific materials or processes against the service provider’s recommendations, the service provider is not liable for defects resulting from these choices.

Internet and Technology Risks

The client acknowledges the risks associated with using the internet, including data storage and transmission vulnerabilities.

The service provider is not responsible for damages resulting from internet use.

Electronic communications and backups maintained by the service provider may serve as evidence in disputes.

Miscellaneous Provisions

Force Majeure

The service provider is not liable for non-performance due to force majeure or unforeseeable circumstances, including but not limited to:

Natural disasters (earthquakes, floods, fires)
Epidemics
Wars, terrorism, riots
Strikes, lockouts, blockades
System failures or cyberattacks beyond the provider’s control